Grievance Redressal
- OBJECTIVE:
To ensure a smooth and efficient system to deliver the best and most honest service to the client by ensure quick and effective resolution of client complainants.
This policy document is to enable to put in place an effective and suitable mechanism for receiving and addressing complaints from investors with specific emphasis on resolving such complaints fairly and expeditiously. Objective of this policy document is to ensure that:
- Issues raised by investors are dealt with courtesy and are resolved on time.
- The Adviser will treat all the complaints efficiently and fairly without any bias.
Complaint or grievance is “An expression of dissatisfaction made by the Investor related to the services of the Adviser in respect of the any of the transaction undertaken by Adviser in its capacity as an Investment Advisor. This however needs to be differentiated from matters like from general feedback, enquiry, etc. Client/ Customer: shall mean client/ customer of with valid contract/letter of engagement of the client. Redressal: can be defined as a process or action resulting in giving solution to the problem faced by an Investor Grievance Redressal Policy.
- GUIDING PRINCIPLES
- Transparency: The “Investor” to be provided with information regarding the channels to convey and resolve their issues. In addition, if the resolution is expected to take longer time, same should be communicated to the Investor.
- Accessibility: The Company will enable the Investors to communicate their complaints/issues and avail redressal services through multiple channels.
- Escalation: Information on the process of escalation of complaints to higher level in case the Investor is not satisfied with the resolution provided by the current person handling the same.
- GRIEVANCE REDRESSAL POLICY
Registration of Complaints The various channels available to Investors for registering the complaints are as follows:
E-Mail: Investors can log their complaint or escalate the investor grievance to an email id titled fortuneinvestme@yahoo.co.in and fortuneinvestme@gmail.com
Phone numbers of the Adviser :9820313162
Resolution of Complaints:
All complaints received shall be recorded internally including how the same has been resolved, time for Response, general Turn Around Time (TAT) for response to complaint is (from the receipt of the valid complaint in writing/email) and not more than as follows
Investment Advisory related – 10 working days
Legal notices – 30 working days
Cases involving third party- 30 working days
Fraud related – 45 working days
All other cases- 30 working days
Scores related- as specified by the regulator from time to time Note: The above TAT can change depending upon the nature and complexity of complaint.
- Escalation of Complaints
SEBI Complaints Redress System (SCORES)- SEBI maintains SCORES which is a web based
centralized grievance redressal system of SEBI. Investors can lodge their grievances / complaints
through the SCORES link available on the SEBI website. SCORES enables investors to lodge and
follow up their complaints and track the status of redressal of such complaints online from the
above website from anywhere. Investors can also lodge grievances / complaints in physical form
at any of the offices of SEBI. Such grievances complaints would be scanned and uploaded in
SCORES for processing.
In case, investor is not satisfied with my response, he /she can lodge his / her grievances with
SEBI at website for SEBI Complaints Redress System (SCORES) http://scores.gov.in or
https://smartodr.in or he / she may also write to any of the offices of SEBI. For any queries,
feedback, or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800
266 7575.
Investor may also note the following SEBI regional / local office address: SEBI Office Add: Plot no
C 4A. G Block, Near Bank of India, BKC, Mumbai 400051.
